Shipping Policy
Processing Time：
All orders will be processed within 1-2 business days (excluding weekends and holidays). You will receive a notification when your order has shipped.
Delivery Time：
- Single Machines or Machine Accessory Combos: Shipped from local warehouses in the US, UK, PL, AU, CA, or JP. Delivery typically takes 2-10 business days.
- Separate Accessories or Materials: Shipped from our warehouse in China. Delivery usually takes 10-30 business days.
- Pre-order Products: First sent from China to the local warehouse, then delivered to you from the local warehouse. Please refer to the relevant product page for the expected shipping time.
Notice:
- If your order includes both a machine and separate accessories or materials, the items will be shipped separately.
- Delivery may experience slight delays during shopping seasons. If there is a significant delay, we will notice you by a seperate email.
Taxes/Duties：
Please be aware that there may be additional customs fees depending on the policies of different countries. Extra charges such as customs clearance fees, local shipping charges, or administrative fees will be borne by you.
Notice: Sales Tax vs. Customs Duty
Sales Tax: A sales tax is imposed by the government on the sale of products and services. LaserPecker collects it at the point of sale and remits it to the government. Sales tax rates vary by region and product type.
Customs Duty: A customs duty, also known as an import duty or tariff, is imposed on packages transported across international borders. Customs authorities collect it at the point of entry into a country. The duty rate is determined by the classification and value of the packages.
Shipping Countries & Fees:
Global Official: www.laserpecker.net
| Country / Region | Machines & Machine combo | LX, LP2, LP4 Protective Cover, LP4, LP2, LX Cutting Plate, Power Plus, LP4 Storage Bag, LP2 Storage Bag, Slide Extension, Rotary Extension, Third Axis, Air Purifier, Filter Set, Bluetooth Dongle, Batch Engraving Button, Brand Pillow, LP4 Material Pack, Goggle | Accessories & Materials |
|---|---|---|---|
| United States | Standard: Free shipping (3-10 business days） Expedited: $100 (2-5 business days） **AK,HI:Standard: $100 (7-10 business days) | Standard: Free shipping (3-10 business days） Expedited: $100 (2-5 business days） **AK,HI:Standard: $100 (7-10 business days) | Free shipping (10-30 business days） |
| Canada | Standard: Free shipping (5-15 business days） Expedited: $100 (7-20 business days） | Free shipping (10-30 business days） | Free shipping (10-30 business days） |
| Hong Kong, Taiwan, Thailand, South Korea, Singapore, Vietnam, Malaysia, Philippines, Indonesia | Standard: Free shipping (5-15 business days） Expedited: $100 (7-20 business days） | Free shipping (10-30 business days） | Free shipping (10-30 business days） |
| Australia, New Zealand, United Arab Emirates, Chile | Standard :$100 (10-15 business days) | Free shipping
(10-30 business days） | Free shipping (10-30 business days） |
| The Rest of the World | Standard :$150 (10-20 business days) | Free shipping
(10-30 business days） | Free shipping (10-30 business days） |
United Kingdom Official: uk.laserpecker.net
United Kingdom
Deutschland Offiziell: de.laserpecker.net
Austria, Germany, Liechtenstein, Luxembourg, Netherlands (the), Switzerland
Europe Official: eu.laserpecker.net
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic (the), Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Japan Official: jp.laserpecker.net
Japan
Order Tracking:
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, the express information and package tracking number, and you are aso able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating and so on will be notified to you in real time by email as well.
Note:
Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us ( services@laserpecker.com) within 48 hours of purchase, or we will ship to the address according to your order information.
If there is any force majeure that cause our products damage in transit, please contact us immediately at support@laserpecker.com after you receiving your package. And we hope to get your understanding and patience in this circumstance.
Please note that the notification email will be sent to the email address you left in contact information on the check out page, or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation ( services@laserpecker.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
Please contact us at services@laserpecker.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@laserpecker.com within the day with pictures and/or videos.
